Refund policy
Returns
You have the right to return your order within 14 days of receiving the last item, including weekends and holidays. To exercise your right of withdrawal, please initiate a return request through your account at or email us at info@kristian-kristian.com.
Once you have notified us of your decision to return, you must send the item(s) back within 14 days.
To be eligible for a return, your item must be in the same condition that you received it in, and include the accessories (shoe box, dust bags, etc.)
Non-returnable items:
Gift cards
Made-to-order items
Pre-order items
To complete your return, we require a receipt or proof of purchase. You will be responsible for paying for your own return shipping costs. If you live in Denmark we suggest that you ship with DAO.
If you are returning an item from outside the European Union, please make sure the parcel is clearly marked as "Returned Goods" to avoid customs charges on our side. If we are charged any customs fees, import VAT or handling fees upon receiving the return, we reserve the right to deduct these costs from your refund or charge them before sending an exchange item.
Cancellations
If your order has not yet been fulfilled, you may cancel it by submitting a cancellation request through your account at https://shopify.com/75855888725/account or by contacting us at info@kristian-kristian.com.
Refunds
Once your return is received and inspected, you will receive an email approving or rejecting your refund. If approved, your refund — including the original standard shipping cost — will be processed within 14 days of us receiving the returned goods or proof of return, whichever is earlier. The credit will be applied to your original method of payment.